Last Mile Delivery Services have gained significant importance recently, especially after the pandemic. Companies are looking for customized last mile services to build rapport with customers. In this blog, let us look at what is involved in last mile delivery services, and what is involved in the quality and testing of these services.
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Last mile delivery services involve a dedicated service provider who is different from the original shipper of the product. Many times, the company accepting the consignment to ship could be a multi-national company, which might not have deep presence or expertise in the local communities in which they need to deliver the packages. Having a last mile delivery provider has several advantages in this case:
- Improved efficiency
- Expanded Delivery Coverage
- Faster delivery options
- Better resource allocation
- Localized Distribution Center
- Flexible scheduling and enhanced communication
- Local language communication expertise
As you can see, last mile delivery services could be quite effective. Now, let’s look at what’s involved from a software perspective in this:
- Having a single identifier for end-to-end tracking and visibility if possible
- Software associated with last mile delivery which takes care of delivery coverage, faster delivery options, resource allocation, integrating with local distribution center, scheduling, and communication
- Integration of software between the consignment receiving company and the last mile provider software involving customizations including time zones.
Testing and Quality aspects involved in the above three areas are:
- Making sure that the end-to-end tracking is not affected by the introduction of last mile delivery services
- Functional testing of features of last mile delivery
- Integration testing of software of consignment accepting entity and the last mile delivery services provider
- Design considerations including performance, security, and regularatory compliances.
Testing and Quality aspects of the above efforts need expertise with know-how of how these software interact and what are the factors involved in the test strategy. If your organisation is looking for expertise with deep knowledge in software testing and quality to address this, please feel free to get in touch with me, and I will be glad to help you.